Work Wise Week does an incredibly valuable job. With flexible working on the rise, businesses and individuals alike need to be aware of the enormous potential that adopting modern working practices can offer. In particular, it sheds light on a growing trend which has already had an impact not just on our business, but across the travel sector as a whole.
A recent report stated that the number of people working from home in the UK hit a record 1.5 million last year, up by 20 per cent since 2006. I suspect that is under stated given the number of people who also work from home on an ad hoc basis, but simply goes to show the scale of the labour market currently either running their own business, or flexing the traditional definition of employment.
We have seen that this model of home working applies itself particularly well to the travel sector. Even working from a bricks and mortar environment, many agents try to make themselves available for customers beyond the traditional hours of a retail shop or even that of a call centre. For us, working from home has been the foundation for many of our franchisees’ customer relationships and enables them to provide a better level of customer service and care.
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